F.A.Q.
(Frequently Asked Questions)
Customer Service
1. How do I go about placing an order on your web store?
2. Is it safe entering credit card or other personal information on your
site?
3. What is Live Assistance?
4. How will my credit card statement reflect your billing?
5. Why are some items more expensive to ship?
6. If I make an offer on an "Elite Certified Offering",
am I obligated to purchase it?
7. What if I'm having trouble viewing an item?
8. What is the turnaround time for shipping my order?
9. Are all items in stock?
10. How do I go about selling you coins and/or collectibles?
11. What if I'm interested in purchasing an item that I don't currently
see on your web store?
12. Are images (when applicable) for the actual item that I will receive?
Coins and Collectibles
1. I have a two-headed or two-tailed coin. What is it
worth?
2. I have a 1943 penny that I believe is rare. What is it worth?
3. What can I use as a reference for coin/collectible valuations?
4. What are the advantages of coin certification, and which certification
services do you handle?
5. What does PQ mean and how does it affect the value of a coin?
6. How do I know that your coins and collectibles are authentic?
7. Why are two items that appear to be identical from their descriptions
priced differently?
How do I go about placing an order on your web store?
Placing an order through our web store is actually quite
easy and follows a very logical process. When you find an item that
you would like to purchase select the quantity you would like to purchase
from the drop down number box (if the order quantity is greater than
1) then click the place order button. Our programming will then forward
you to a shopping cart page which will show you exactly what items
you have reserved for purchase. You can add other items in a similar
fashion to your shopping cart. Unlike cookie based systems, our shopping
cart doesn't seem to have a size limit to the number of items you can
order. Using the Smart Goback button will take you
back to the last list of coins you looked at in case you're interested
in ordering more of the same type coins. Once you have selected all
the coins or items you are interested in purchasing, click the checkout
button at the bottom of the page. You will then be taken to a form
page where you can review your order, enter your billing/shipping information,
select your method of payment, and in the case of a credit card, enter
your card information. Once you've filled all the necessary information,
click the finalize order button and wait for the completed order page
to appear (sometimes it may take a little while to load). Once that
appears your order is completed and a confirmation of your order will
be sent to the email address you provided. back to top
Is it safe entering credit card or other personal information
on your site?
Absolutely! While we do not encrypt the individual item
listings on our store (that would slow down the loading time of each
page and inconvenience the shopper) our checkout page and the information
submitted to it is transmitted through a secure connection using the
latest and highest encryption technology. Two easy ways to tell that
you are on a secured page is that the address in the browser window
will begin with the letters "https" instead of "http".Older versions
of the Internet Explorer browser will display a yellow lock near the
bottom right hand corner of the browser window. The Firefox browser
will display a glowing key in the address window and lower right hand
corner of the browser window. Furthermore, any information that you
submit to us using our site will be used only for the express purpose
of conducting transactions with you and The Reeded Edge, Inc. We do
not sell, loan, rent, or share our customer's information with outside
sources. back
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What is Live Assistance?
Live Assistance is a tool that is available to you while
you are shopping our webstore. If you are having problems placing an
order or have questions regarding a particular item click on the live
assistance icon near the top right hand corner of the page. Another
window will appear where you can enter your question, your name, and
email address. During our regular business hours M-F 9:30am - 5:00pm,
you will have the option of chatting live with one of our representatives
or emailing your question to us. After hours and on weekends, our high
priority Live Assistance email system is still available for your use. back
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How will my credit card statement reflect your billing?
Any charges for purchases from The Reeded Edge, Inc.
will appear on your statement as Fidelity Numismatics, which is the
name on our merchant account. back to top
Why are some items more expensive to ship?
Since most of our numismatics and collectibles are small
and weigh very little we base our shipping charges on the dollar value
of the purchase. There are some items like coin rolls, collections,
and sets that do weigh significantly more than a few ounces and we
charge a small additional fee per item to cover the added postage costs. back
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If I make an offer on an "Elite Certified Offering",
am I obligated to purchase it?
No. We will consider your offer and then respond one
of three ways. Either we'll accept your offer, we'll be unable to accept
your offer, or if we're close we may counter offer. It is then up to
you to confirm your intent and finalize the sale. Obviously we discourage
offers that are not sincere or serious. back to top
What if I'm having trouble viewing an item?
To the best of our knowledge, all images for all items
should be available for viewing at all times. However there are instances
where they may be problems with our server or with the connection from
your computer to our website. If you do have a problem viewing items
on our website feel free to use Live Assistance to
bring this problem to our attention or you can email our webmaster
at webmaster@reedededge.com. back
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What is the turnaround time for shipping my order?
Orders are shipped within 1 to 2 business days after
they are received. In many instances orders go out the same day, depending
on the time of day the order is received and our current workload. back
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Are all items in stock?
Yes. Our web store is powered by a live database that
is an accurate reflection of our current inventory. We do not intentionally
list items that are out of stock nor do we list items on a "pre-order"
basis. There may be a instance where, due to clerical error, a
quantity is misreported, but such is an extremely rare occurance. back
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How do I go about selling you coins and/or collectibles?
Click the link below labeled "Sell Us Your Coins", fill
out the information (be sure to leave us a phone number, email address,
or both!), and click submit. Please, if at all possible attach an image
of the item or items you wish to sell. Up to 5 images may be included
with your submission. We recommend that you use a scanner or digital
camera to take images of your items then save the images to a folder
on your desktop in JPEG (.jpg) format. Attaching an image to your
submission is an easy process. Click the "browse" button next to an
image blank on the form page. This will open up a explorer window for
your computer which you can use to find the images you saved. Once
you find one of the images for your item(s) click on the image then
click the open button. The path to your image will then be correctly
placed in the image blank on the form. We usually respond to sale requests
within 1 business day. back to top
What if I'm interested in purchasing an item that I don't
currently see on your web store?
Click the link at the bottom of the page labeled "Want
List", fill out the form and click the submit button. We retain want
lists for hundreds of customers each month and will be glad to carry
yours as well. When we locate a suitable example from your want list,
we'll contact you via phone or email and offer it to you. back
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Are images (when applicable) for the actual item that
I will receive?
Yes. In fact, all items that have images are photographed
in-house by our technical officer, Ray Hunt. Ray has been on staff
since 1999 and is an experienced digital photographer. No "stock images"
are used to depict our store items. back to top
I have a two-headed or two-tailed coin. What is it worth?
Two-headed and two-tailed coins are what are referred
to as "trick coins" and aside from being useful for a few magic tricks
and a flip or two, have no numismatic or monetary value. back
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I have a 1943 penny that I believe is rare. What is it
worth?
Due to the shortage of copper, all cents in 1943 were
minted from a zinc coated steel composition. Steel is magnetic by nature
and this is the only small cent that is attracted to a magnet. A few
copper trial pieces dated 1943 were also coined. These are considered
patterns and most if not all are accounted for. During the 1960s, a
major retailer who also sold coins through their catalog, marketed
a facsimile of these 1943 copper cents. Many thousands of these souvenir
cents were marketed to the public for about $1 a coin. Today these
copper plated cents are treated as nothing more than a novelty and
have no value to the collector. To the novice they are very deceiving
in appearance. The average value of 1943 steel cents is between 10
and 50 cents for circulated pieces and several dollars for uncirculated
pieces. Any suspected 1943 copper cents (to the best of our knowledge
are all accounted for) should be certified through PCGS, NGC, or ANACS. back
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What can I use as a reference for coin/collectible valuations?
Many people use our webstore as a pricing source because
of the varied selection. In many instances, further reference materials
are needed. Although much information is available on the internet,
we feel that the following reference books are irreplacable in their
respective fields: U.S. coins- A Guidebook of United States Coins (a.k.a.
The Official Redbook) by R. S. Yeoman, Currency- Paper Money of the
United States by Arthur and Ira Friedberg, National bank Notes- National
Bank Notes: A Guide with Prices by Don C. Kelly, World Coins- Standard
Catalog of World Coins by Krause Publications, Autographs- The Sanders
Price Guide to Autographs by Dr. Richard Saffro, U.S. Stamps- Scotts
Specialized Catalog of United States Stamps and Covers by Scott Publications,
U.S. Tokens- Standard Catalog of United States Tokens 1700-1900 by
Russell Rulau, Political Buttons/Americana- Encyclopedia of Political
Buttons by Ted Hake. back to top
What are the advantages of coin certification, and which
certification services do you handle?
Certification offers you the advantages
of authentication, encapsulation, attribution, and grading from an
independent third party. All of our certified coins are from the following
services: PCGS, NGC, ICG, and ANACS. We also are a certification submission
center for PCGS, NGC, ICG, and ANACS. Although coins certified by these
services may cost a little bit more than their counterparts, their
resale, credibility and marketability are without question. back
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What does PQ mean and how does it affect the value of
a coin?
PQ is an abbreviation for "Premium Quality". These coins
are high end for their assigned grade. In many instances these coins
have the appearance or physical attributes of the higher grade. Since
there are often huge price spreads associated with grade jumps, premium
quality coins offer great value. These are the coins usually targeted
by coin upgraders as well as discerning collectors. back
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How do I know that your coins and collectibles are authentic?
We have many years of experience in the coins and collectibles
fields. We are also members of all major numismatic organizations as
well as many other collector-related organizations. Our experience
in coins as well as other collectible fields has allowed us to develop
an expertise in authentication. We absolutely guarantee that all items
sold by The Reeded Edge are authentic and as-represented. back
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Why are two items that appear to be identical from their
descriptions priced differently?
In some cases, one item may have a more attractive appearance
than the other and consequently, the more appealing example will cost
a little more. Also we are constantly buying items for resale and over
the years prices will fluctuate with the market. Because we have so
many items in our database, it is almost impossible to monitor pricing
at such levels. We feel this actually works to the advantage of bargain
shoppers, allowing an occasional great value to pass along to our customers. back
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