THE WEBSTORE HELP PAGE

1. How do I apply my discounts, gift certificates, and/or FREE merchandise?
   
   All store discounts and punchboard prizes are redeemed at our checkout page. Just beneath the section of the checkout page that itemizes your shopping cart, sales tax, and shipping, you will find a box that says " Enter a Special Offer Code, Discount Code, or Punchboard Prize Code here, then press the "APPLY DISCOUNT" button". Enter the code that you were given for your prize, discount, or certificate in the box. The APPLY DISCOUNT button will activate. Then click the APPLY DISCOUNT button. The page will reload with your special discount or gift certificate applied or free merchandise added to your cart.
   
   
   
   
2. I completed my order and forgot to enter my discount codes. What can I do?
   
   If you are entering a punchboard prize code for FREE merchandise you can call our office at 301-724-0400 within 24 hours of placing the order and we likely can add the item or items on to your order manually before shipping. In the case of a discount or gift certificate, the solution is not always so simple. If you choose to mail-in payment or pay in-person, you can call our offices after you place the order, provide your code, and we can apply the discount manually. However, if you choose to pay by credit card, our automated processing system will not allow us to apply discounts or gift certificates after the order has been placed.
   
3. I clicked into one of your items and there was only a generic description and no pics.
   
   While we are a small rare coin and collectibles firm, our webstore has tens of thousands of items. We strive to supply our customers with all the necessary information they need to make a purchase, but at the same time, we must balance the time invested in describing store items against other daily functions. Most items over $50 will include pictures, while our more esoteric and intriguing items have specific, detailed descriptions.
   There are instances where picture links are broken. These typically appear in your browser as a red X or an image icon broken in two pieces. If you encounter missing images such as these, please email our webmaster so that he may investigate and correct the problem immediately.
   
4. What if I want to pick up my order in person, in lieu of you shipping it?
   
   Normally our office operates as an administrative and buying center for our business and we do not operate a traditional retail shop. However if you are a local customer and would like to pick up your order in person, we can accomodate you within certain guidelines. When placing your order, please select money order or personal check as your method of payment (even if you want to pay with a credit or debit card) and include in the comments section that you wish to pick up your order in person. Once the order is placed contact our offices at 301-724-0400 to inform us of your purchase and we will schedule a time convenient for you to pick up your order and make payment. While shipping fees are waived for pick-up orders, be aware that we are obligated to collect Maryland State Sales Tax of 6% on all numismatic purchases under $1000 that are shipped to a Maryland address or picked up in person.
   
5. After finalizing my order, I received a decline message even though I am sure that my credit card has ample funds available.
   
   Our payment server acts as the intermediary between you and the company that approves our credit card transactions. In most instances a decline message indicates an error with the information being sent to the payment server, not a problem with your card. In some instances the error message from our payment server can be cryptic or difficult to interpret. Here are some of the more common error messages and what they could mean to you:
   
   Field Format Error- If you are using our gift certificate order page or auction payment page, this most likely refers to the dollar amount entered. Other possibilities could be the card number or CVV2 number. If using our webstore checkout page, this error is most likely caused by a credit card number or CVV2 code that has been incorrectly entered.
   
   Failed to Validate Credit Card: Unknown Card Type- The card number that was entered did not pass validation, possibly because 1 of the first 4 digits was entered incorrectly.
   
   Invalid Account Number- The card number that was entered did not pass validation, possibly because 1 of the last 2 or 3 groups of digits was entered incorrectly.
   
   Invalid Amount- The amount to be charged to your credit card was 0 or a negative number. This most likely occurs when using our auction payment or gift certificate order form. This error may also occur when using our webstore checkout page if the shopping cart is empty.
   
   Duplicate Transaction- This error is displayed when our payment server receives your order information more than once in a very short time frame. This can occur by pressing the "FINALIZE ORDER" button more than once to complete your order.
   
   Decline- This is the most common error and the least descriptive. It could mean any of several things could have gone wrong, including a slow, failed, or partial internet connection between your computer and our authorization service. This error can also occur if you have recently received a new card and not activated it by calling your credit card company. You will also receive this error if your purchase amount is significantly more than what you usually spend. In any case, you should click the link to go back to the checkout page, reenter your information and try to complete the order again. You can always try another card if you have one, or click the link back to the checkout page and elect to pay for your order with a money order or personal check.
   
6. I realize that after receiving my order confirmation that I have made a mistake. What happens if I click on my browser's back button after finalizing my order?
   
   There are not many places you can safely use your browser's back button to navigate our webstore. The reason why is that when you travel from page to page there is much additional information transmitted along with page information and your back button will not pass that information along for you. This is especially true after you finalize your order. After you finalize your order and receive your email confirmation, not only is your shopping cart emptied but the items you ordered are deleted from store. This process is irreversible. The only way to adjust your order at this point is to call our offices at 301-724-0400 so we may make a manual adjustment.
   
7. Does my shopping cart time out?
   
   As stated above, when you complete an order all items in your shopping cart are deleted after your confirmation email is sent. If you are window shopping, items you placed in your cart will be deleted in about three hours.
   
8. What is the punchboard and how does it work?
   
   The virtual punchboard is a way that we reward our customers. For every $200 of merchandise purchased excluding bullion and consignment items, you receive a punch. You may receive a maximum of up to 5 punches per order. Each punch awards a prize ranging from a roll of circulated wheat cents to a $5 American gold eagle. Once a qualifying order is completed, you will be directed to a punchboard page. Using your mouse, you simply point and click at a square on the punchboard, the page refreshes, and you are told the item you won. When all your punches are used click on the "Finished with Punchboard" button and an email will be sent to you itemizing your prizes and redemption codes. The punchboard game must be played at the time of the qualifying order. The prizes awared may be applied to any order in the future. Percentage discounts may not be combined on a single order.
   
9. I do not see what I'm looking for. If an item is not listed on your webstore do you still have it in stock?
   
   In most cases, no, we do not. Our webstore is a real time reflection of our business inventory. If the item is not listed, then it is most likely not in stock. You may want to use our webstore search to check for availability. If you still cannot locate an item of interest, we encourage you to send us a want list with the item in question.We handle want lists for many collectors and other businesses and can source nearly anything numismatic or americana.
10. I did not receive an email confirming my order.
    
    Aside from the chance that we may be performing maintenance on our webstore programming, our webstore will always mail out a confirmation of your order the the email address you provide. Our webstore is not able to verify or confirm your email address, so it is important that you correctly enter your email address. Many webmail services such as gmail and hotmail have very strict spam filters that will frequently intercept our confirmation email and redirect to a junk mail or spam folder. To prevent this in the future, add sales@reedededge.com to your whitelist or contact list.
    
11. I subscribed to your newsletter but haven't received one yet.
    
    Our newsletter is a weekly publication there is the rare occasion where we may skip a week. If you haven't received a newsletter in 7 to 10 days after registering, your spam or junk mail filter may be blocking receipt of our newsletter. Add no-reply@reedededge.com to your whitelist or contact list and that should solve the problem.