FAQ (Frequently Asked Questions)
How do I go about placing an order on your web store?
Placing an order on our new Woocommerce based website is easier than ever! This WordPress based ecommerce solution is one of the most popular formats for webstores providing customers with a smoother, friendlier, and speedier experience that is also mobile-friendly.
Add items to your shopping cart directly from our category pages, or get more detailed descriptions of items by clicking through to the product detail page. You can easily review what you have in your shopping cart ANYWHERE on our site by simply mousing over the shopping cart icon near the top right hand corner of a page.
The checkout page is designed to accommodate smartphones, tablets, and any computer with options to ship to a separate address and include a note with your order for special instructions. Payments can be made via check, money order, credit card, and PayPal. Once you have completed all required information, click the Place Order button once. Processing a credit card may take 1-2 minutes depending on internet traffic or the speed of your connection. When complete, you will receive a confirmation of your order onscreen, as well as a copy of your order details sent to the email address you provided.
Is it safe entering credit card or other personal information on your site?
Submitting ANY personal information on our website, be it credit card, name, email, physical address, etc is perfectly safe and secure. Our entire site is served through an encrypted connection, so even when you are sending a message to us from our contact page, inquiring about a product, requesting an appraisal, or submitting a collection for sale, you can feel assured that all your sensitive information is being sent using the strongest encryption available on the web.
How will my credit card statement reflect your billing?
Any charges for purchases from The Reeded Edge, Inc. will appear on your statement as REEDEDEDGE or REEDEDEDGEINC, which is the name on our merchant account.
If I make an offer on an item, am I obligated to purchase it?
No. We will consider your offer and then respond one of three ways. Either we’ll accept your offer, we’ll be unable to accept your offer, or if we’re close we may counter offer. It is then up to you to confirm your intent and finalize the sale. Obviously we discourage offers that are not sincere or serious.
What if I’m having trouble viewing an item?
To the best of our knowledge, all images for all items should be available for viewing at all times. However there are instances where they may be problems with our server or with the connection from your computer to our website. If you do have a problem viewing items on our website feel free to use Live Assistance to bring this problem to our attention or you can email our technical officer, Ray Hunt at [email protected].
What is the turnaround time for shipping my order?
Orders are shipped within 1 to 2 business days after they are received. In many instances orders go out the same day, depending on the time of day the order is received and our current workload.
Are all items in stock?
Yes. Our web store is powered by a live database that is an accurate reflection of our current inventory. We do not intentionally list items that are out of stock nor do we list items on a “pre-order” basis. There may be a instance where, due to clerical error, a quantity is misreported, but such is an extremely rare occurance. Additionally, since we have migrated to the Woocommerce platform our customers enjoy the added benefit of seemless integration our of inventory between our webstore and eBay. This further ensures that if you see an item on our webstore or on eBay, that item is live and available for sale.
How do I go about selling you coins and/or collectibles?
Click the link labeled “Sell Us Your Coins”, fill out the information (be sure to leave us a phone number, email address, or both!), and click submit. Be sure to read the list of items we have a strong interest in buying, as well as those that we do not currently need. Please, if at all possible attach an image of the item or items you wish to sell. Up to 5 images may be included with your submission. We recommend that you use a scanner or digital camera to take images of your items then save the images to a folder on your desktop in JPEG (.jpg) format. Attaching an image to your submission is an easy process. Simply drop the pictures you wish to attach onto the file dropbox or click the “select files” button inside the files dropbox. This will open up a explorer window for your computer which you can use to find the images you saved. Once you find one of the images for your item(s) click on the image then click the open button. The path to your image will then be correctly placed in the image blank on the form. We usually respond to sale requests within 1 business day.
What if I’m interested in purchasing an item that I don’t currently see on your web store?
Click the link listed under resources “Submit Want List”. Please be sure to completely fill out the form. The want list form is set for one item, but if your want list consists of multiple items, click on the “+” button to add as many additional spaces as you need. We retain want lists for hundreds of customers each month and will be glad to carry yours as well. When we locate a suitable example from your want list, we’ll contact you via phone or email and offer it to you.
Are images (when applicable) for the actual item that I will receive?
Yes. In fact, all items that have images are photographed in-house by our technical officer, Ray Hunt. Ray has been on staff since 1999 and is an experienced digital photographer.